See a list of guides for all houses here

Add our official LINE for tenants here

Rules of Use:
◾︎ The Management Office uses this form to contact all residents.
◾︎ Please contact us through the dedicated form for each inquiry.
Only questions that do not apply to any form can be made through the official LINE.
◾︎ Blocking the LINE during occupancy is prohibited.

About House-specific LINE Groups

Rules of Use:
◾︎ The Manners LINE is used for various notices from the management.
◾︎ Please contact the Manners LINE for overnight stays and visits.
◾︎ The management accounts in the house LINE groups are for outgoing messages only. Even if you ask a question with a Mention, we will not be able to reply. Please be sure to contact us through the dedicated forms for any questions.
◾︎ Please feel free to use the communication LINE among tenants.
◾︎ It is forbidden to leave the LINE during your tenancy.
◾︎ Please be considerate when posting after midnight.
◾︎ Removing or adding other residents or outsiders to the house LINE groups is prohibited.

Contact Points & Office Hours

Basic Office Hours:
Mon-Fri 9 AM to 6 PM
 
◾︎ Inquiries will be responded to within 24 hours, excluding holidays.
◾︎ Inquiries received on weekends and holidays will be responded to in the morning of the next business day.
◾︎ Emergency correspondence is handled separately as needed. In emergencies, please use the contact point below.

Emergency Contact Point

For emergencies outside office hours, please call the number below.
Examples: Lost keys, gas leaks, complaints from neighbors etc.

Contact point for emergencies:
050-6877-6385 (Company representative)
 
◾︎ During business hours, please use the regular forms.
◾︎ A representative will call you shortly.

Inquiries Regarding Equipment Malfunction & Ordering Supplies:

Repairs & Cleanliness Consultation Form
* Please see this page before filling out the form.

Inquiries Regarding Rent & Contract Details:

Please inquire direcly via email.

support@kizunato.com (ATTN: Suzuki)

Support for Communication Problems in the House:

Community Consultation Form

Inquiries about Moving Out and Changing Rooms:

(If you have questions before applying)

Please contact us directly through the official management LINE for tenants.

When Wishing to Move to a Different Room:

Room Change Application Form

When Moving Out:

Move-out Application Form

Long-term Absences:

Long-term Absence Form
*Some houses not applicable.

Please inquire for details.

Please read the page below carefully for visitation and accommodation rules.

See here for rules on visits and overnight stays

Application for Non-tenants to Visit or Stay in the House:

Visit & Overnight Stay Application

* For visits, please make sure to apply before the visit. For overnight stays, please apply at least 3 days in advance.

About Annual Equipment Replacement:

Damaged kitchen equipment (frying pans and cutting boards) will be replaced once a year during the annual equipment replacement.
The replacement is scheduled around October every year.

Additional Information:

◾︎ Monthly shared supplies will arrive around the 5th of each month.

◾︎ We ask that all tenants unpack and replenish the supplies once they arrive.

◾︎ Included are cleaning supplies, toilet paper, and other supplies for use in the kitchen and bathrooms.

◾︎ Personal use of shared equipment is prohibited. (e.g. taking a pack of tissue paper to your room)

◾︎ In the unlikely event that the abovementioned is discovered, you will be charged 3,000 yen as a usage fee.

◾︎ We will not be able to immediately replace damaged equipment. Please use the shared equipment with care.

◾︎ Please note that we cannot accept requests for the type or manufacturer of appliances and fixtures.