To access a list of guides for each house

Please be sure to check the official line as we will send you information from the management.
Please be sure to check it.
You can also exchange one-on-one messages.
The management can send messages to all residents, but messages from residents can only be viewed by the management.
Blocking the official line is prohibited during the period of occupancy.

Click here for the official line for residents only.

*Please register for this line from the day before your move-in date.
If you have not yet moved in, please wait for our office to inform you of the registration procedure.

Use of House Line

Please join each house line.
Please introduce yourself after adding a house line.
House lines are available for everyone to communicate with each other.
However, please be considerate when posting after midnight.

It is prohibited to delete other residents from the house line without permission.
It is also forbidden to remove yourself from the house line during your stay.

The manager will only send out messages to the house line.
We will not be able to respond to any mentions to the secretariat’s line or the manager’s personal line in the group.
Please make sure to submit your application in a formal manner.

【Basic response time of the inquiry counter】

9:00 a.m. – 6:00 p.m.

Basically, we will contact you within 24 hours of receiving your inquiry via the form.
*We will respond in order of urgency.

［Closed] Wednesdays and Sundays

Inquiries received on Wednesdays and Sundays will be returned the following day.

In the unlikely event of a lost key, gas leak, or other urgent inquiry
Please contact us at the phone number below.
For all other inquiries, please use the form as usual.

＜Emergency Contact Number＞ 050-6877-6385 (Company representative)

Inquiries about equipment problems, repairs, and cleanliness

Rent Payment Inquiries

▶︎ support@kizunato.com（Attn: SUZUKI）

Inquiries about communication in the house

Consultation regarding moving out and room transfer requests
(If you have any questions or need advice before applying)

▶︎Please ask questions from the official line

Room transfer application form

Move-out request form

“Long-term absence discount application form
*Some houses are not eligible. Please contact us for details.
Visit and Lodging Application Form
※ Please contact us [by 19:00 the day before] for a visit and [by 3 days before] for an overnight stay.

Shared equipments will arrive around the 5th of each month.
Tenants are requested to organize and replenish the equipment upon arrival.
Shared equipments include cleaning supplies, toilet paper, etc., for use in the kitchen and bathroom.

Personal use of shared equipment is prohibited.
(e.g. Using tissue paper in your room, etc.)
Please note that you will be charged 3,000 yen for the use of the shared equipments if it is discovered. Please be careful.

Fixed consumable supplies are as follows.

Please note that we cannot accept requests for the type or manufacturer of consumable supplies, as they are fixed as shown below.

Annual equipmentて

“Kitchen utensils (pans, cutting boards, etc.) and other fixed utensils are basically replaced once a year.

Please use shared equipments with care, as we will not be able to purchase new equipment immediately in the event of damage.”

One key will be given to those in private rooms.
If you lose the key, you will be asked to pay for the replacement of the key.
It is possible to make a spare key, but you will be asked to return both the real key and the spare key when you move out.

For lost keys, a separate fee will be charged for making a new key.

Once a month, the management staff will visit the house to check the cleanliness of the common areas.

We will also check the shared space of the dormitory.

The day of the visit will be announced on the house line by the staff member.

We will not accept such kind of donations of “I don’t need this, so I want to donate it to the House” (game equipment, muscle training goods, musical instruments, kitchen utensils, Bicycle , Furnitureetc.).
Please note that the Kizunaya will not be able to accept these donations.

If you have any personal items that you would like to donate, please ask other families to share them by posting a message in the house LINE group.

For more information about visitation and accommodation rules Please carefully read the notes on the link.

 

These rules are necessary to ensure that all visitors can enjoy their stay and visit with peace of mind.

Please be sure to observe them.

Click here for visitation and accommodation rules→★

Click on the image below to learn more about applying for Gohagokai points! Please check the details.

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